Nomily AI
获取支持
先看设置指南的排错一节——大部分问题出在服务商的 Key、Region 或 Active Provider 上。还是不行就写信到 [email protected]，或者到社区里问。
一、先自己排查
设置指南按顺序覆盖了配置与首次录音的完整流程，排错一节列了最常见的几类：
- Azure 验证失败：Key 与 Region 必须来自同一个 Speech 资源。
- LLM 验证失败或摘要失败：检查 Key、完整的 Model ID，以及 Active Provider 是否选中。
- 打了绿勾但流程仍然失败：验证按钮只验 Key，不验模型、设备连接与下载。
- 下载后没有自动转写：确认自动转写已开，且录音长度超过最短时长。
- 没有转写就无法生成摘要：先完成下载与 Transcribe。
- 配对或加密录音被挡：只有未绑定的设备会提示配对；提示输入口令说明本机缺少该设备的密钥。
二、写邮件给我们
支持邮箱：[email protected]。中文或英文都可以。我们会尽快回复，但这不是 7×24 的值班邮箱。
一次把下面这些写清楚，能省掉一轮来回：
| 请提供 | 例子 |
|---|
| App 版本与平台 | 1.0.0，iOS / Android |
| 手机型号与系统版本 | iPhone 15，iOS 18.5 |
| 设备型号与固件版本 | 在 App 的设备页可以看到 |
| 用的是哪家服务商 | ASR：Azure / 本地；LLM：OpenRouter、OpenAI… |
| 复现步骤与截图 | 做到哪一步、界面提示了什么 |
不要发这些：API Key、设备加密口令、含敏感内容的录音。我们排查不需要它们。
三、社区
讨论群里能拿到其他用户的设置经验，更新也会先发在那里：
四、有些问题得找别人
- 服务商的账号、计费、额度、模型可用性：找对应服务商（Azure、OpenAI、OpenRouter 等）。你的 Key 和费用都在他们那边，我们看不到也改不了。
- 硬件质保、退换、发货：找你购买设备的渠道，按其售后政策处理。
五、关于诊断信息
App 的日志留在你自己的设备上，我们收不到，除非你主动导出并发给我们。这也意味着：不附上信息，我们只能靠猜。详见隐私政策。
Nomily AI
Support
Start with the troubleshooting section of the setup guide — most problems come down to a provider key, a region, or the Active Provider setting. If that doesn't fix it, email [email protected] or ask in the community.
1. Check these first
The setup guide walks through configuration and the first recording in order. Its troubleshooting section covers the common cases:
- Azure validation fails: the Key and Region must come from the same Speech resource.
- LLM validation or summary fails: check the key, a complete Model ID, and the Active Provider.
- Green check, flow still fails: the check validates the key only — not the model, the device connection or the download.
- No automatic transcription after download: confirm auto-transcribe is on and the recording is longer than the minimum duration.
- Summarize unavailable: finish the download and Transcribe steps first.
- Pairing or encrypted recordings blocked: only an unbound device asks to pair; a passphrase prompt means this phone lacks that device's key.
2. Email us
Support address: [email protected], in English or Chinese. We reply as quickly as we can, but this is not a 24/7 desk.
Including all of this in the first message saves a round trip:
| Please include | Example |
|---|
| App version and platform | 1.0.0, iOS / Android |
| Phone model and OS version | iPhone 15, iOS 18.5 |
| Device model and firmware | shown on the device page in the app |
| Which providers you use | ASR: Azure / local; LLM: OpenRouter, OpenAI… |
| Steps to reproduce, plus screenshots | where it stops and what the screen says |
Never send API keys, device encryption passphrases, or recordings with sensitive content. We do not need them to help.
3. Community
The groups are where other users share setup experience, and where updates land first:
4. What we cannot help with
- Provider accounts, billing, quotas and model availability: contact that provider (Azure, OpenAI, OpenRouter and so on). Your keys and charges live with them; we can neither see nor change them.
- Hardware warranty, returns and shipping: contact the channel you bought the device from, under its own policy.
5. About diagnostics
App logs stay on your device and never reach us unless you export and send them. Which also means: without the details, we are guessing. See the privacy policy.